Not getting $10 autopay and paperless credit

@user_gc3q7w

Thanks for reaching out to us,  if you're account is eligible for the $10 auto pay discount for having it set up under your checking account,  once you add your checking account that $10 discount should be applied within 45 days

I'll be happy to look at your account to make sure it's eligible and set up correctly to ensure that discount is added properly.

 To get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

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• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message