Visitor

 • 

2 Messages

Thursday, January 22nd, 2026 6:49 AM

Not getting $10 autopay and paperless credit

Hello - i have had $10 autopay and paperless credit but I am not getting the credit for it. 

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

2 months ago

I have had this enabled for a while now and I am expecting to receive credits for the months that these have been enabled. I was under the assumption that this is automatic!!

Official Employee

 • 

3.1K Messages

2 months ago

@user_gc3q7w

 

 

Thanks for reaching out to us,  if you're account is eligible for the $10 auto pay discount for having it set up under your checking account,  once you add your checking account that $10 discount should be applied within 45 days

 

I'll be happy to look at your account to make sure it's eligible and set up correctly to ensure that discount is added properly.

 

 To get started please send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Visitor

 • 

2 Messages

I also did not receive the credit, I have autopay and added my bank account.

Official Employee

 • 

2.3K Messages

Hello @user_2ahvjk sorry to hear you are having trouble with this self-service benefit. When did you set this up? Has it been more than 45 days? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

a few weeks ago. But there is nothing that says or indicated that it will take 45 days.

forum icon

New to the Community?

Start Here