Visitor
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2 Messages
Not billed yet?
Hello. I tried to pay my bill online like I normally due. It does not show up that I have a payment due. It shows the balance as $0.00. It shows my last payment as last month which is correct. When will the charges for this month come out? It shows something about updating the billing system, but I can not pay my bill?
user_edhk8t
Visitor
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2 Messages
5 hours ago
I have also not received the paper bill in the mail.
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XfinityAmira
Official Employee
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5.1K Messages
2 hours ago
Hi user_edhk8t! Thanks for reaching out to our Xfinity Forum about this billing concern. Please know that my team is always here to support you. We definitely want to help you figure out why your account balance is not updating. Please send us a Direct Message so that we can take a look on our end. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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