Not Activating Price-Match Agreement / Bait-and-Switch

On December 11, 2024 after realizing our 24 month agreement had expired and our monthly internet rate skyrocketed, I contacted customer service via the chat support.  After discussing options and asking about price matching, the agent informed me she was able to actually offer me the same service at a better price than the competition.  I agreed to the service and then discussed options for a second account we have at another property.  The agent was able to accommodate my match request and informed me that all changes and price adjustments for the current billing period and subsequent billing periods would reflect the new pricing in our accounts within 24 hours.  After four days not seeing the adjustments, I reached out through the chat function, recounted the previous exchange and agreements made, directed them to the transcript of the chat function (which I had downloaded and could reference date/time specific sections of the interaction).  After being passed off through three agents, the final agent informed me that the terms arranged would not be honored, then attempted to get me to agree to a different plan that did not meet my specifications (including an absurdly slow MBPS and an iPad offer, or I could only get a discount if I transferred my cellular service to Xfinity).

Unable to get any resolution, I contacted the FCC and filed a complaint and am posting here in the hopes that someone who can actually make decisions and honor pricing arrangement offered by the employees will contact me to review the chat transcript, discuss the breakdown in customer service, and see if it is worth keeping my two accounts with Xfinity.