Visitor
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2 Messages
Not able to pay xfinity internet bills online or app - You'll need to make a payment in person ( message)
Hello,
I had been a long time Xfinity customer and had an autopay on my account. From last month onwards I have a message on my account - "You'll need to make a payment in person", which blocks me from making monthly payments. how can this be resolved?
XfinityJohnG
Official Employee
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3.2K Messages
12 days ago
Thank you for reaching out to our team about that issue with your payment method. I will be happy to look further into that issue from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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