Visitor
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3 Messages
Not able to connect since 9/28/22
Major disaster here & being charged for iFx. Everything is gone……tv, pc, printer & entire contents of my home.
Visitor
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3 Messages
Major disaster here & being charged for iFx. Everything is gone……tv, pc, printer & entire contents of my home.
Accepted Solution
EG
Expert
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113.4K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
XfinityBillie
Official Employee
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3.6K Messages
3 years ago
@user_f7c523 I'm truly sorry to hear of this. I would be more than happy to take a look at the account and assist you further. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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