Friday, November 4th, 2022 3:34 AM
Major disaster here & being charged for iFx. Everything is gone……tv, pc, printer & entire contents of my home.
3 months ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
@user_f7c523 I'm truly sorry to hear of this. I would be more than happy to take a look at the account and assist you further. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/direct-messagingClick the "New message" (pencil and paper) iconThe "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.As you are typing a drop-down list appears. Select "Xfinity Support" from that list.An "Xfinity Support" graphic replaces the "To:" line.Type your message in the text area near the bottom of the window Press Enter to send it