Visitor
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2 Messages
Not able to add new bank account
I am unnable to add a newly created checking account as my primary "bank account" for payments, including automatic payments. I am getting an error saying "The bank account is not eligible for ACH payments". I have been to my bank Twice today and they confirmed both times that this account is active and authorized to make such payments. Please help me in adding this new checking account to my Xfinity account.
XfinityChristy
Official Employee
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2K Messages
3 years ago
Hello, thank you for reaching out via our Xfinity Forums regarding this auto-pay issue. Please note our team will never ask you for your banking or credit card information, so we can not enter the details for you, but I would be happy to review your account and see if I can see any reason as to why you are having an issue getting that information updated. When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page.
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user_f82dae
Visitor
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2 Messages
3 years ago
I am not seeing any direct messaging options on the website. All I see to is the Xfinity Assistant box and options to call customer support.
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