2 Messages
Non-Existent Customer Service
I have had issues with Xfinity for years, but this is the worst it has ever been!
My bill increased by almost $30, and I can't even reach a human agent. Xfinity Assistant is a useless chat bot that never helps with anything. It couldn't even connect me with an agent due to another outage in my area, which happens often.
I tried calling customer service, but I couldn't get transferred there, either. I requested a text, but never received one.
Xfinity's customer service is completely non-existent now, and I'm going to switch my Internet service if I can't get some help.
XfinityGabriel
Official Employee
•
3.6K Messages
1 hour ago
user_hda83x, Hi there! Thanks for reaching out. I completely understand the concern as a customer myself. A nearly $30 increase is concerning enough without having difficulty reaching someone for help. You’ve reached a real person here, and we’d be glad to review your bill and available options with you. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can take a closer look.
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