Visitor
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1 Message
Non-authorized payment
How do I contact a US based Comcast billing department employee and not a 3rd party overseas call center worker?
Comcast double billed me; I contacted Comcast through chat and the person who I spoke to in the billing department stated that they had received authorization to reverse the charges and send me documentation for my records.
The chat was disconnected and none of the other chat CSRs I spoke to could reconnect me and on top of that, it seems that the billing department CSR lied to me because hours later nothing has been done and no one at Comcast has any record of any attempt being made to resolve the issue.
XfinitySeth
Official Employee
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17 Messages
3 days ago
Thanks for taking the time to reach out to us on this Monday user_w89gse, and I hope you had a great weekend. For over the phone support, our billing teams can be reached through communicating with our automated system at 800-934-6489, where it would be sure to connect you to the most appropriate billing team based on your concern.
With that being said, I am located out of our headquarters in the states, and would be more than happy to help you from here. Thank you for taking the time to be part of our community by posting. I know just how inconvenient it is to have a payment I was not expecting leave my accounts, and I know you’ve already spent a great deal of time on this, so I want to make sure I can get this researched further for you as soon as possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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