Visitor
•
2 Messages
Non resolved issues
I have utilized the "chat with agent" 3 times in attempts to resolve the same issues. Each time I have been informed that the issues have been resolved. The issues are still not resolved! I have contacted customer service at 800-934-6489 & 800-266-2278 and after long wait times have still not had the opportunity to speak to a customer service representative. I have been charged for "equipment" not returned every month for over 2 years! The said equipment doesn't exist! I am being charged over $100/month for basic internet, no additional services, and I bought my own modem. I am not renting any equipment. I am looking for alternative internet providers in my area!
XfinityKassie
Official Employee
•
1.7K Messages
20 hours ago
@user_k890jf Hello there! We appreciate the time you have taking to reach out to our Xfinity Community Forums Team. I can see how it would be frustrating to be billed for something you don't have. I'd be happy to help you get this ironed out today. When you get a moment, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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