Visitor
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1 Message
No WiFi service
I’ve been waiting over 2 months for WiFi service to be restored. Plus paying for the non-existent service. Please advise.
Visitor
•
1 Message
I’ve been waiting over 2 months for WiFi service to be restored. Plus paying for the non-existent service. Please advise.
EG
Expert
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121K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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997 Messages
3 hours ago
Thanks for joining us in the community forums, user_nwh6y7, and thanks for reaching out! Two months is quite a while to go without WiFi, so I'm sorry that you haven't been able to get it working. To confirm, is it your WiFi specifically that isn't working, or your internet service as a whole? Have you performed any troubleshooting steps on your end, or have we sent technicians out to the home since the issue began?
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