No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday.
I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust the bill further, as this service disruption continues to occur on a constant basis.

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user_a18b30

Visitor

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13 Messages

8 hours ago

Also wondering why a tech takes over 3 days. My neighbors and I have an outage that started at the same time, so it's believed to be an outdoor issue (not a problem with the respective modems).

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EG

Expert

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118.6K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.8K Messages

4 hours ago

user_a18b30 I appreciate you creating a post and am sorry to hear that you've been having trouble with your service. It can definitely be a major inconvenience when things are not working properly. The scheduling is based on the technician's availability, but you can always check the Xfinity app/website to manage the appointment to see if anything becomes available earlier. For billing, credits are based on the daily rate for the monthly bill. For example, if you pay $70/mo and have issues for two days, the credit would be around $5, as the daily rate is a little over $2 a day.

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user_a18b30

No WiFi for 24 hours, soonest tech will take 3 more days

user_a18b30

EG

XfinityThomasD

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