No WiFi for 24 hours, soonest tech will take 3 more days

The loss of internet service is not an inconvenience; it has resulted in a direct disruption to my ability to work, which carries real financial and professional consequences. The current framing of this issue as a routine outage with a nominal daily credit does not reflect the severity of the impact.
While I understand that technician scheduling is based on availability, that does not address the underlying issue: the service failure itself and the lack of urgency in resolving it. Being directed to “check the app” for potential openings shifts the burden onto the customer rather than demonstrating proactive service recovery.
Regarding billing, a prorated credit based solely on the monthly rate is insufficient in situations where service loss results in measurable business disruption. I am requesting that this matter be escalated for a more appropriate resolution, including:
• Expedited technician dispatch or priority scheduling
• A more meaningful service credit that reflects the duration and impact of the outage
• Clear communication on what is being done to prevent extended downtime
If this cannot be addressed at your level, please escalate this to a supervisor or retention specialist who has the authority to provide a more reasonable resolution.

@XfinityKassie​ I've followed the directions above... Nothing happens/ no response

Tech app. Thursday at 8 am last I was told.  Don’t have a choice..5 days from time of outage.  Not acceptable coming from a company like Comcast.  Another ISP just recently ran fiber to our property.  May be time to try it out after 30 years with Comcast and get this kind of service.. just a thought

I completely understand your frustration, @user_xi3r49 . Waiting five days for a technician appointment after an outage is a long time, especially when you're relying on those services every day. After 30 years as a Comcast customer, I can certainly see why this experience would leave you feeling disappointed and questioning your options. When you've been a loyal customer for that long, it's understandable to expect quicker resolution and more urgency when service is interrupted. Having another provider bring fiber to your property naturally gives you something to compare against, and I don't blame you for considering alternatives if your current needs aren't being met. I sincerely hope the technician is able to get everything resolved on Thursday, but I completely understand why you're feeling let down by the situation. Thank you for sharing your feedback, it's valuable, and your concerns are absolutely understandable given the circumstances. 🙏