2 Messages
No usage but you are charging me. Reps fraudulent statements
End of Dec or Early Jan.2024. I spoke to a rep who stated he would freeze or put my account on hold plus he would refund 3 months of charges apparently he did not do this for I have a past due bill of 30.00. Xfinity has allowed me to pay per three months since I had the account. From January 2024 to current I used the computer for 15 minutes to check if it computer function which it did not. I have had no computer hooked up in the house which is the only reason I have Internet. Your [Edit: Inflammatory] rep is saying I used the service til current date which is not true. I use the library Internet. Also your rep [Edit: Personal Information] promised to rescind the current charges plus freeze my account before put me on hold for some time then denying me the promise. I am tired of the silliness disrespect, and being lied about and to. Is there a responsible adult in charge there? Please have them reply to handle this Meanwhile I am contacting the FCC, District Attorney Consumer fraud unit and two other agencies that govern your company.
XfinityMartyR
Official Employee
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2.3K Messages
1 year ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Again
Expert
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31.8K Messages
1 year ago
@user_846chj
If you have internet at your home, even if it's on hold or "freeze", you still have an active account that needs to be paid.
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