Contributor
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36 Messages
NO simple way to get questions answered
I received a scam email that my service was suspended due to billing. Scam email was not readily apparent but suspicious to me so I called Xfinity. The menu took me through several choices; said a rep was available, no wait, bounced me back to same repeated menu choices, pushing the automated chat features only. My question was simple; a human could have answered it within a minute or two. By the time I was bounced around, had to accept the texted link, follow through all the chat features, it was a twenty minute project. This is totally unnecessary. Let customers reach a human, especially when a human is promised!! At my age, I may not have time to continue this waste of my time.
XfinityKrista
Official Employee
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1.5K Messages
11 months ago
Hello @dejs, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_0ak3v3
1 Message
9 months ago
You're lucky it only took you 20 minutes. Everytime I contact customer support no matter what the issue is I'm stuck for over an hour, and 40% of the time they don't even solve the problem even though they promise me it will be fixed before the call or chat is over.
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