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dejs
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Contributor

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36 Messages

Saturday, May 18th, 2024 4:45 PM

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NO simple way to get questions answered

I received a scam email that my service was suspended due to billing.  Scam email was not readily apparent but suspicious to me so I called Xfinity.  The menu took me through several choices; said a rep was available, no wait, bounced me back to same repeated menu choices, pushing the automated chat features only.  My question was simple; a human could have answered it within a minute or two.  By the time I was bounced around, had to accept the texted link, follow through all the chat features, it was a twenty minute project.  This is totally unnecessary.  Let customers reach a human, especially when a human is promised!!  At my age, I may not have time to continue this waste of my time.

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4 months ago

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XfinityKrista

Official Employee

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1.5K Messages

6 months ago

Hello @dejs, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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dejs

Contributor

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36 Messages

@XfinityKrista​ Sorry, not gonna do it.  This is the problem; you want me to spend more time, click here, click that, do this, do that.  Forget it.  If you can't answer so I (and anyone else) can get the answer, I understand the solution is not to deal with Xfinity, accept that they could care less to solve problems with customer service.

6 months ago

0

XfinityRichard

Official Employee

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1.4K Messages

I do apologize, @dejs I do apologize for the inconvience, we do have several options to report phishing emails.

 

When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers.

Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email".

 

You can also contact our Customer Security Assurance team at  888-565-4329 for further assistance.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

lmd32310

Regular Visitor

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9 Messages

I just tried the link above (https://mediatemple.net/community/products/dv/204644060/how-do-i-view-email-headers-for-a-message) and it is no longer valid.  Things sure change fast!

5 months ago

0

XfinityRaul

Official Employee

 • 

1.6K Messages

 

lmd32310 You could also report it here https://internetsecurity.xfinity.com/help/report-abuse.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_0ak3v3

1 Message

4 months ago

You're lucky it only took you 20 minutes. Everytime I contact customer support no matter what the issue is I'm stuck for over an hour, and 40% of the time they don't even solve the problem even though they promise me it will be fixed before the call or chat is over. 

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_0ak3v3! This is not the experience we want you to have. We’re here to help! If you’re still having any issues, please create a new post with details on the matter, and we can certainly assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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