New Poster
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5 Messages
No shutoff notice but account overview claims I must pay TODAY to avoid shutoff.
This is NOT reflected on my invoice. I didn't see an option for Promise to Pay but also my bill is not so far overdue that I'd expect to see one. Is this just a scare tactic to try to force earlier payments?
I did schedule a future payment, for one week after my next bank statement. Please advise.
XfinityJoe
Official Employee
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1.6K Messages
5 days ago
@Doe-Banjo Good morning. I sincerely apologize for the frustration. You're in good hands, and our team will be happy to review your account with you to ensure everything is in place and your services remain active.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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