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user_4fti4g
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Visitor

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1 Message

09/22/2026 2:19 PM

No service still

I paid my money at sign up but still no equipment or tech has come to hook up my internet. This place has the worst CUST service. It seems no one knows what they are doing! I’ve been by the physical retail store 2x and the by phone spoke to 3 people even one being a supervisor who promised to follow my case personally and I have not heard back! Atrocious!  

Question

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Updated 

4 days ago

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XfinityChristy

Official Employee

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3.1K Messages

4 days ago

 

user_4fti4g Hi there, thank you for reaching out via our Xfinity Community Forums. I'm so sorry for the experience you've had. This is not the experience we want for our customers. I'd like to help. Please send me a Direct Message with your full name and service address, and I'll take a closer look to see what options are available.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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