No service at my new apartment despite having a balance of 0

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_r97cv1

Thanks for reaching out to us, as a customer myself and a person that works from home having a stable running connection is a must for me.   Our awesome Xfinity app https://www.xfinity.com/apps  will walk you through activating your device, right from the overview screen if you Scroll down to the second that says “got a new equipment to set up?” You can activate your new modem right from this awesome function on the app.  Let me know if this information was helpful for