No Service After Payment

user_57qro9, Hi there! Thanks for reaching out.I know how important it is to have the services come back on, especially after already making the payment. In most cases, service should restore pretty quickly, so I’d like to take a closer look to see what’s holding things up and get this resolved for you as soon as possible. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we’ll check the account, confirm the payment posted correctly, and help get your service back up and running. I’ll stay with you through it until it’s resolved.