Visitor
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1 Message
No Response from Executive Solutions. This is becoming exhausting.
I have an open complaint with the FCC, Attorney General for TX, and the BBB regarding my account. I spoke with Arturo M. from Executive Solutions on 10/26/2026 who scheduled a call back on 10/27/2027. He never called back, did not leave an ext number, or an email. I am not able to get in contact with him through support. I am trying to resolve this before hiring representation. I am able to provide account information so that this matter can be resolved. I am asking that it be escalated beyond Executive Solutions.
XfinityNasser
Official Employee
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9 Messages
47 minutes ago
I appreciate you letting me know that you’ve filed a regulatory complaint. At this point, that issue is now being handled by a dedicated team, and we’re no longer able to provide further assistance on that specific concern here. This helps ensure there isn’t conflicting information or duplication of work while your case is under formal review.
That said, if there’s anything else outside that complaint you’d like help with, I’m more than happy to continue assisting. We can also make sure any relevant notes are captured for your case if needed.
Can you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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