Visitor
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1 Message
NO RESOLUTION- Mobile bill lost but still getting charged....
Hi,
I moved in May, we had internet and mobile services at old address, there was a typo when we moved with the Address numbers, we resolved that and had it set up at correct address but since the move there's still 3 addresses linked to my account, we only need 1 and also my mobile bill got disconnected from ALL of the addresses and apparently cannot be found, yet... I'm still getting drafted out of my account every month without ever seeing a physical or digital bill. Ive called multiple times and they keep telling me it will be resolved in 1-2 business days and it never is. I am looking to switch my carrier now as you guys have failed me for MONTHS. I need this fixed NOW.
XfinityTommy
Official Employee
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3.3K Messages
24 days ago
user_7ftdt1 Sorry to hear that you have been dealing with this issue from the move. Let's get this all sorted out for you. We will make sure to get this taken care of. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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