Visitor
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1 Message
No promotional offer applied on first month bill
It is supposed to be $62/mo but first month bill is $147/mo???? No promotional discount applied to the bill. This was not something I was told.
Visitor
•
1 Message
It is supposed to be $62/mo but first month bill is $147/mo???? No promotional discount applied to the bill. This was not something I was told.
XfinityAlfonso
Official Employee
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1.6K Messages
1 day ago
Good Evening user_tzjhif thank you so much for taking the time to reach us here on our Xfinity Forums regarding your billing questions! Promotional rates begin as soon as the services are set up, so there are likely other charges on the account affecting that balance.
We'd love to take a look over everything just to ensure full understanding for this and future bills. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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