No promotion for existing customers

I am sorry for how your experience has made you feel. We definitely value you as a customer and truly appreciate your loyalty, from the bottom of our hearts. I know for myself, I like to save as much money as possible on my bills so I totally get where you're coming from. We are not able to alter promotions, packages or pricing at our discretion in any way and all pricing is set in our systems. If a promotion is for new customers only we may not be able to offer for your account. I know this isn't the answer you're looking for and for that, I am very sorry. We will always make sure we're offering you the best possible promotions that we have available at any given time. Our priority is to save you as much money as possible. 

I will be happy to take a look at your account and see what I have to offer. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Thank you for taking steps to secure the account with me and for being a valued Platinum Xfinity rewards member. We appricate your choice in service providers! Just as a friendly FYI, this is not a traditional chat platform, and we do assist multiple customers at the same time. It also takes a little time to find and familiarize ourselves with specific accounts, so that we can provide the best and most accurate assistance. So there may be delays between responses. The beauty of this platform though, is that once you make it here, you won't be disconnected.

I want to narrow down our search criteria a little bit so that I can make sure we are offering you a plan that includes all the services you are looking for by asking a few questions. Would you like to keep all the services you currently have? Would there be any changes you would like to make? I am showing notes on the account that you have previously inquired about an upgrade to your internet speeds? 

I am having the same issue. My internet-only plan just doubled, and when I called to see if there was a cheaper plan or any promotions available, a rep said, and I quote, "We can offer you regular pricing." Really? Unfortunately, they don’t care much about retaining customers. 

You are correct KateH...Comcast could care less about "loyal" customer retainment. I've been a customer for 26 years and soon will be ending that relationship...My bill keeps increasing...I called trying to reduce my bill and one representative was more interested in what I was going to do once I left Comcast. I contacted Comcast again and ask for a price with lowered services and was told my bill would be $10.00 more a month...[Edited: "Language"]