No Primary User

There is no Primary User on my account, it is a blank field.

I am the only User, but I cannot access billing.

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XfinityLinda

Official Employee

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2K Messages

29 days ago

Thank you, @mcjb33, for meeting us here in our community about your Xfinity IDs. You've reached the right team for help. Here's an excellent article on how to Manage Users. Are you also the account holder? Did you acquire the account or have you always owned it?

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mcjb33

Visitor

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2 Messages

I am the account holder, and have always owned the account.

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29 days ago

0

XfinityLinda

Official Employee

•

2K Messages

@mcjb33 We'll have to get your full name and service address in a Direct Message in order to assist. We'll have to review the account and see what is listed in the Primary ID slot. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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29 days ago

Billing

mcjb33

No Primary User

XfinityLinda

mcjb33

XfinityLinda

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