3 Messages
No one is really calling me!
I received two emails from someone named Tina on the executive customer service team that said they called me twice. I am by my phone all the time and I did not receive any phone calls. She was trying to see if she can help me get a better price since the promo plan I was on expired and I didn’t even know there was an expiration for it when I got on it. My bill is way too high again and I am not happy as I’ve been a long time customer and I was ready to cancel. I chatted with seven agents and none of them could help me with getting on a plan close to the previous one I was on price wise. Not happy with the customer service or assistance that I’m receiving!
XfinityMarcos
Official Employee
•
2.4K Messages
1 year ago
Hello user_wbhm1m, thank you for reaching out to our Forum for help, I know those higher bills are never fun to see. I can definitely help find any available promotions, and would love to help turn things around. Our Executive team is awesome, so I'm glad they were able to email regarding their call attempts. It's possible that the number listed on your account is different from your preferred number, but either way I have your back. You can always review your promotional details on the Xfinity app or Xfinity website, by selecting a current or previous statement. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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