_zach_'s profile

New Poster


2 Messages

Mon, Apr 19, 2021 4:41 PM

No notification promo period ending - priced jumped higher than other offers

I'm enrolled in auto pay. Saw that my internet price was going up $20 per month this month. Turns out my promo ended but I received no notice and xfinity auto enrolled us in a more expensive package. Called xfinity support. Was told there was nothing cheaper than what they auto upped my payment to. Asked to change plan but was again told that there were no other offers in my area which is bull. The website has a plethora of other options, including a plan that's identical to mine for less than what mine jumped to. What happened to the days when you could call and actually get customer service, or fair and transparent services? I think it's time to jump ship to stop putting up with this garbage service. 



Official Employee


216 Messages

1 m ago

Hello, @_zach_! Thank you for reaching out to us today over our Community Forums! It sounds like your plan has rolled to everyday pricing, which normally happens after a promotion expires. We would be more than happy to double check on the possibility of available promotions for you in your area. We do know how important it is to maintain value in your services. 


Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.


Thank you!

I am an Official Comcast Employee.
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