1 Message
No notice on payment return
Hello,
I set up xfinity for my family and we love it! The bill is in my name and auto pay is set up, however here’s the problem, they kept returning the payment and charging me a fee with no notice and now I’m some how 3 months behind. I checked my emails and spam and nothing. I got a text this morning and an email saying my scheduled payment was declined and when I went to look at my account I was 3 months behind. I don’t have the funds to just drop on a 3 month bill that I didn’t even know about and I can’t even schedule a new arrangement for the bill to come out when I will have the money. What gives? I wish I would have checked reviews better because a lot of people have been having this issue when being paperless for xfinity bills.
XfinityChristy
Official Employee
•
2.1K Messages
1 year ago
@user_prx4te First, thank you for choosing Xfinity as your service provider. I would be happy to review your billing and see what is causing that auto-pay to be returned as well as where those notices are being sent. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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