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user_ikyx5f
1st Topic

2 Messages

Thursday, August 29th, 2024 9:49 PM

No new offers

Does Xfinity even care about there loyal customers? I pay 130$ monthly for just Internet! To add cable that would cost me 200$ a month or 170$ for just the basics. I keep getting told to check back for deals and their has not been any for the past 6months?!

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2 months ago

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XfinityRay

Official Employee

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2.2K Messages

2 months ago

Hi there, user_ikyx5f! I am sorry you are feeling that way. We never want that. We care about your business and are happy to further help you here. You can also check for promotions by signing in at our Plan Builder.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_ikyx5f

2 Messages

That's what I have already done because when I click on new deals that's the only option I get is "build a new plan" .

My Internet is already the bare minimum in my opinion for the speeds I need and actually get so I can't decrease that. Therefore adding anything on to my plan would not be beneficial to me considering the prices. New members get a great deal while existing customers don't get any. <Edited: Inflammatory> we have no choice but to use these services.

(edited)

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2 months ago

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XfinityRay

Official Employee

 • 

2.2K Messages

Thanks for letting me know, user_ikyx5f. I see this happen at our Plan Builder when you have a grandfathered plan. Once you are in an updated package, the Plan Builder will work differently. Please allow our team to help further here.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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