No more tv double paying for sports

Try Xfinity’s assistant but they are sales people/bots never get a STRAIGHT CLEAR CUT ANSWER. Streaming services is there a cost!! Of course there is... not clear my tv service is still way overpriced!! I try to decrease to another plan They still have the same one on bill: they cancel then add it back in as a new plan with the same Gig they claim I cancel and then sign up for

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XfinityBenny

Official Employee

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1.5K Messages

1 month ago

@user_3q0tyx Thanks for adding a post to the forum. Having a clear understanding of your service and options is important. Use the official sales page here https://www.xfinity.com/broadband-labels to sign in, and review the current promotions. It will allow you to pick and choose what you need, with an easy to view page that shows all the services.

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user_3q0tyx

Visitor

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2 Messages

Hi Benny (the bot?)

I tried the link you provided, it tried and tried to load but did not.., just blinking circles . Another thing, while I'm in the app using it, I keep having to sign in , annoying. U and I check option to "keep me signed in"

thanks

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1 month ago

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XfinityEricB

Official Employee

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3.3K Messages

user_3q0tyx We would be happy to help with checking the account, and sorry the link is having issues. We only have live agents here when you see a name I promise.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 month ago

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user_3q0tyx

No more tv double paying for sports

XfinityBenny

user_3q0tyx

XfinityEricB

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