2 Messages
No loyalty with this company
I’ve been a customer with Xfinity for over 10 years. I asked for a payment arrangement during once particularly bad season in my finances and they basically said “[Edited: "Language"]”
2 Messages
I’ve been a customer with Xfinity for over 10 years. I asked for a payment arrangement during once particularly bad season in my finances and they basically said “[Edited: "Language"]”
XfinityAmira
Official Employee
•
3.8K Messages
4 months ago
Hello user_vph4kf, thanks for taking the time to reach out on our Forums. We truly appreciate you being a long-time customer with us for over 10 years, that is absolutely amazing! We value you and your loyalty, so we definitely understand the need to set up payment arrangements during financially hard times. I am sorry to hear you did not get the proper assistance needed with this. If you're eligible to set up a payment arrangment, you can easily do so by following the steps provided in this link https://www.xfinity.com/support/articles/set-up-payment-arrangement?msockid=237f12db979862c912fa06d496606375.
Please let us know if we can be of any further assistance, we're here to support you!
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