Frequent Visitor
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8 Messages
No loyalty to long-term customers
I have been a customer for 18-20 years. My “contract” expired and I went in to discuss extending it. I have done this every year or two for almost 20 years. I told the person I didn’t want anything different. I’m not trying to get anything free. I simply wanted the same service I have had for years. I was told the only option would be to increase my channels and my bill would increase $30 per month. I already pay $130 monthly. I cannot pay $160. This is the way long-term customers are treated.
Clearly Xfinity has no interest in retaining customers. Again……i simply wanted the same service i have had for years. I will be taking my equipment back for disconnection on Tuesday since my years as a customer mean nothing.
I have always been very happy with my service but the customer service has always been abysmal. I have already looked into other options and have encouraged many others to consider switching as I will be doing.
Responses
XfinityAshley
Official Employee
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137 Messages
2 m ago
Hi @CMorss, thank you for reaching out to us on Xfinity forums. We appreciate you for providing a brief description of your concern. I understand the frustration when it comes to billing. No one likes a higher bill which can put budgeting out of wack. Especially during these times. I would be happy to help and look into your concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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