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user_cg03ks
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Visitor

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1 Message

10/14/2026 8:41 PM

No longer receiving monthly email notices that bill is ready

Last monthly email was sent on July 5.  Bills and autopay look fine, but I want to reestablish the monthly email notice I previously received.  I cannot seem to update the email address used for these communications, and some of the "email notification" boxes are grayed out.  Account [Edit: Personal Information].  Please advise.  I'd be happy to send email to customer service but did not see that as option.

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2 hours ago

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XfinityMartyR

Official Employee

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3.8K Messages

2 hours ago

 

user_cg03ks Thank you for reaching out! I would recommend checking the following:
 
*Confirm the email address on the account is correct and does not contain any typos.
*Check Spam, Junk, Promotions, and Trash folders for bill-ready notifications.
*Add Xfinity/comcast.net email addresses to your safe sender list.
*Verify Paperless Billing and billing notification preferences are enabled in the account settings.
*If notification settings are grayed out, sign out and back in, try a different browser, clear cache/cookies, or use the Xfinity app.
*Confirm the account is not associated with multiple users where only the Primary User can manage certain notification settings. 
 

 

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