No Internet for Months and double charged

@XfinityOrlandoM​ I'll be honest with you and tell you that my only concern is the full refund of $193 I was double charged.  I'll be happy to discuss technical stuff once the refund is processed. Suffice to say I did everything you AI told me to do including restarting the modem dozens of times and attempting to schedule a technician. The app is always "experiencing issues" when trying to schedule service calls.

That said, my main concern is the double charge. I want that handled immediately.

@user_90np57

I'll be happy to look at your account to see why you were double charged. If you didn't make the double payment on your own it sounds like you may have been on a payment arrangement so you were auto deducted for the payment arrangement, so anytime you're on a payment arrangement you have to let auto deduct and you don't want to make the payment prior.

 But let's take a deeper look at your account to see what has transpired to get started please send me a direct message including your first and last name and complete service address

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