Visitor
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1 Message
No internet for a Week....magically works on the day of the appointment.
My internet was out from August 31 until this morning, Sept. 6. I unplugged the modem, left it unplugged (multiple times throughout the week), even up to overnight. Nothing worked to restart the internet. I called for assistance and could not get a live person. Scheduled an appointment for this morning (earliest available) and magically, my internet works without the appointment this morning. This is the 3rd time since January that this has been the situation. Since it obviously is not a problem with my router and inside my residence, I would like a credit for the days I was without internet. I applied for a credit but it assigned only 1 day of credit (when Xfinity was supposedly doing maintenance in the area) for $5.00. I would like the other days credited since it obviously is a problem not under my control.
How do you get an actual person on Xfinity anymore?
XfinityBillie
Official Employee
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4.4K Messages
15 days ago
@user_ocxx9d Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you were without service for a week and are requesting a credit. Our team would be more than happy to take a look and confirm what type of credit we are able to apply. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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