No help with customer service

I cannot get a bundle deal honored. I keep getting bounced from mobile to internet customer support. I’ve talked to billing support and a case has been opened and escalated allegedly but it’s been 3 months and I still cannot get correct pricing. [Edit: Inflammatory]

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XfinityMartyR

Official Employee

•

1.5K Messages

18 days ago

We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is your concern focused around Xfinity Mobile, or Xfinity Internet?

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user_r8eoab

4 Messages

The billing issue is with Internet

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17 days ago

0

XfinityRay

Official Employee

•

2.2K Messages

Great, user_r8eoab! Our team can help right here and would love to turn this situation around for you!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 days ago

0

Billing

user_r8eoab

No help with customer service

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