Visitor
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4 Messages
No help, just charges
Back in November I had 20 days where my phone was not working. It was extremely frustrating and kind of got resolved.
In the months that have followed, however, I've got hundreds of dollars of charges for things that don't exist, devices and lines that were never ordered or received. So far I have done three lengthy customer service calls and the first two were put on hold for 45 minutes and then hung up and the last one didn't do any of the stuff I asked for. I'm so frustrated! Xfinity has taken hundreds of dollars for me and won't return it shameful m
XfinityAmira
Official Employee
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4.6K Messages
4 hours ago
Hi user_wmyoik! Thanks for taking the time to reach out on our Xfinity Forum about this billing concern. We value you as a customer, and I'm sorry to hear about the frustration we caused you over this. My team is here to support you and would be more than happy to get a ticket submitted to our Xfinity Mobile department to further investigate this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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