Visitor
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5 Messages
No equipment to return
I started cancellation by phone in July and again in August, but the orders didn’t go through. My plan said streaming, part of a bundle, but I never had any equipment; I just used internet. Phone reps took off the requirement to return non-existant equipment both times. In Sept, I cancelled again by XfinitySeth, this time it worked (thank you Seth!). However, the switch requiring equipment return got flipped. I’d like to give more dates and details to someone who can remove this equipment from my account.
XfinityQuemekia
Official Employee
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1.4K Messages
4 hours ago
Thank you for reaching out and sharing these details with us @user_9ogrhd! I am so glad to hear that Seth was able to get that cancellation successfully processed for you! I would be more than happy to take a look at your account, review those notes and get this equipment sorted out.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.
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Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
Press Enter to send it.
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