No email or anything after requested call back

Hello, user_5eepjn! Congratulations on your new home! That's awesome and we hope you get settled in quickly! You should see an automatic notification come through when we set up a disconnection. If it is later in the evening, very early morning, that will come through in the morning during normal business hours instead of right away. 

You can check your billing statements for the day it was generated. That is the Billing Date found at the top of each page of your statements. It takes a week usually from the time they generate to the time you can view them. Sometimes, the bill was already generated, but not viewable yet, when the cancellation was completed on your account. 

When we set up an account closure we set it to stop billing you for the date you choose. The disconnection completes in all of our systems in a week to 10 days which triggers the final statement. 

The final billing statement with the bill corrections (credits) for closing the account comes after a few weeks from when we stopped billing you by USPS mail. It is not sent by email. That shows any billing corrections and the final balance or refund amount. 

Let's take a look at this and make sure everything is in place. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Concern moved here to the Billing help section.