No discount for automatic payment this month

Why did we not receive a discount for automatic payment and paperless billing this month? We received it last month (July).

This month’s bill statement said there was a change in service. We did not make any changes to our service.

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XfinityChristy

Official Employee

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1.6K Messages

3 months ago

user_de4c5j Hello and thank you for reaching out via our Xfinity Community Forum. I’m sorry for any confusion regarding your discount for automatic payment and paperless billing this month. I can understand how frustrating it must be to see a change, especially when you didn’t make any adjustments to your service.

The discount typically applies each month as long as both EcoBill and AutoPay are active with your bank account information. Since you received the discount in July, it’s unusual that it wasn’t applied this month. Could you please double-check that your AutoPay and paperless billing settings are still active? Sometimes, even small changes can cause a temporary disruption in discounts. If everything looks correct on your end, we can certainly investigate further to find out what happened.

Let us know if you notice anything unusual in your account settings, and we’ll work together to get this resolved for you!

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user_de4c5j

Visitor

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2 Messages

We haven't changed anything since we enrolled in automatic payment. After we enrolled we received the discount for two months. We haven't even logged into our account since we enrolled and everything is automatic now. I just now checked our settings and payment is set to automatic but paperless billing was turned off. We did not turn this off and it should have stayed the way it was. I turned paperless billing back on. Can our August bill be adjusted for this?

(edited)

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3 months ago

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XfinityJoe

Official Employee

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548 Messages

@user_de4c5j

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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3 months ago

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XfinityJustinC

Official Employee

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893 Messages

3 months ago

@user_de4c5j thank you for sending the direct message, I'll follow up with you there to continue with missing discount.

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Billing

user_de4c5j

No discount for automatic payment this month

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