New Poster
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2 Messages
NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY
I need to have my payment extended to next week, I said i could pay the full payment. NO. That is not enough. I have $5 in my bank account and the customer service said I should ask to borrow money from someone for my internet bill. SORRY. NO. I can borrow for groceries not my stupid internet. NOT HAPPY WITH THEIR COVID RESPONSE.
I might go elsewhere if I'm not contacted about this, this is crazy. They were rude. I spoke to three customer service representatives that fed me the same bull story. If you advertise that you will help during these times, THEN DO IT.
Again
Expert
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31.9K Messages
5 years ago
FWIW, COVID-19 relief ended June 30th.
Did you have, do you have, or have you had a payment extension? Have you missed the extension due date?
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ninjendo83
New Poster
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2 Messages
5 years ago
They can not give me an extension to the 15th, which is what i'm asking for. I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want. No help whatsoever.
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Again
Expert
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31.9K Messages
5 years ago
If they're not giving you that extension it probably means that you've already missed a payment on an extension at some point. They rarely bend on something like that.
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