NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY

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@ninjendo83 wrote:

I need to have my payment extended to next week, I said i could pay the full payment.  NO.  That is not enough.  I have $5 in my bank account and the customer service said I should ask to borrow money from someone for my internet bill.  SORRY.  NO.  I can borrow for groceries not my stupid internet.  NOT HAPPY WITH THEIR COVID RESPONSE.  

 

I might go elsewhere if I'm not contacted about this, this is crazy.  They were rude.  I spoke to three customer service representatives that fed me the same bull story.  If you advertise that you will help during these times, THEN DO IT.

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FWIW, COVID-19 relief ended June 30th.

Did you have, do you have, or have you had a payment extension?  Have you missed the extension due date?

They can not give me an extension to the 15th, which is what i'm asking for.  I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want.  No help whatsoever.

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@ninjendo83 wrote:

They can not give me an extension to the 15th, which is what i'm asking for.  I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want.  No help whatsoever.

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If they're not giving you that extension it probably means that you've already missed a payment on an extension at some point.  They rarely bend on something like that.