ninjendo83's profile

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2 Messages

Monday, July 6th, 2020 2:00 PM

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NO COVID HELP AT ALL I NEED A PAYMENT EXTENSION BY 9 DAYS AND NO HELP, THEY SAID SORRY NOT SORRY

I need to have my payment extended to next week, I said i could pay the full payment.  NO.  That is not enough.  I have $5 in my bank account and the customer service said I should ask to borrow money from someone for my internet bill.  SORRY.  NO.  I can borrow for groceries not my stupid internet.  NOT HAPPY WITH THEIR COVID RESPONSE.  

 

I might go elsewhere if I'm not contacted about this, this is crazy.  They were rude.  I spoke to three customer service representatives that fed me the same bull story.  If you advertise that you will help during these times, THEN DO IT.

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Expert

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31.9K Messages

5 years ago


@ninjendo83 wrote:

I need to have my payment extended to next week, I said i could pay the full payment.  NO.  That is not enough.  I have $5 in my bank account and the customer service said I should ask to borrow money from someone for my internet bill.  SORRY.  NO.  I can borrow for groceries not my stupid internet.  NOT HAPPY WITH THEIR COVID RESPONSE.  

 

I might go elsewhere if I'm not contacted about this, this is crazy.  They were rude.  I spoke to three customer service representatives that fed me the same bull story.  If you advertise that you will help during these times, THEN DO IT.


FWIW, COVID-19 relief ended June 30th.

 

Did you have, do you have, or have you had a payment extension?  Have you missed the extension due date?

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2 Messages

5 years ago

They can not give me an extension to the 15th, which is what i'm asking for.  I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want.  No help whatsoever.

Expert

 • 

31.9K Messages

5 years ago


@ninjendo83 wrote:

They can not give me an extension to the 15th, which is what i'm asking for.  I can pay the whole thing plus boookooo bank but no they are going to suspend me because im 9 days past what they want.  No help whatsoever.


If they're not giving you that extension it probably means that you've already missed a payment on an extension at some point.  They rarely bend on something like that.

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