billiepepper's profile

New Poster

 • 

1 Message

Tue, Oct 20, 2020 7:00 PM

No billing notification?

I usually receive an email titled "Your Bill is Ready to View". I have not received this for the past two months and my payments have been late because of it. 

I thought maybe they'd been spam filtered, but they don't show up in my Xfinity account "Recent Activity" either.

 

Why did my notifications stop in August? I have them turned on. 

It's disappointing I can't trust Xfinity to notify me on time or at all.

Responses

Official Employee

 • 

6.7K Messages

8 m ago

Hello billiepepper. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and bill notifications. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

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