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user_c3mvlj
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Visitor

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1 Message

Friday, July 3rd, 2026 2:54 PM

No billing assistance is available on app

I have a new charge on my account that I cannot identify. You Xfinity Assistant asks the same questions over and over again and there is no way to connect with an agent. This is the worse customer service of any company I know.!

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Updated 

5 hours ago

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XfinityBradM

Official Employee

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1.4K Messages

5 hours ago

@user_c3mvlj You can also view your Xfinity bill online at xfinity.com after logging in with your Xfinity ID.

  1. From Billing & Pay from the top menu, choose View Bill & Transaction History.
  2. Select Bill Details screen to see more information about your Xfinity plan or Xfinity Mobile bill.
  3. Under Current Statement, select Statement PDF to view your most recent bill.
  4. Review your current bill on this page.

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