Visitor
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5 Messages
NFL Sunday Ticket - Charge Dispute
When I made the terrible mistake of signing up for NFL Sunday Ticket, it was only because I was under the false impression that I could use the service to watch Seahawks games. The first time I tried to use it, I found that the game I wanted to watch was not available, because I am 60 miles from Seattle. I immediately contacted NFL Sunday Ticket and asked that they refund the charge and cancel the service.
They very clearly explained that Xfinity is billing me. I contacted your Customer Service line and was immediately told that only NFL Sunday Ticket Customer Service can help me.
It is NOT TRUE that NFL Sunday Ticket customer service representatives can change my Xfinity bill. I hereby dispute the bill, because I was duped into buying something that does not actually meet my needs and never will. I have no interest in the service, and I NEVER DID. Remove the charge from my bill, or I will have to pay you and then dispute the charge with my bank, who can actually force you to provide adequate customer service by denying you control.
XfinityPaula
Official Employee
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2.5K Messages
2 days ago
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n4v3k
Visitor
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5 Messages
2 hours ago
It would never have occurred to me that sending a direct message to the general Xfinity Support "handle" is inappropriate or violates guidelines. So, although I take your rebuke seriously, and assume it must be in some fine-print I agreed to, the reason for it is not clear to me.
I can certainly see why it is not appropriate to directly message an individual. This policy is not typical based on my experience. I did not willfully ignore and violate Forum Guidelines, that is not something I would ever knowingly do.
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