Contributor
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96 Messages
Next months estimated charges are $50 higher than previous bills
I am wondering why my next months estimated charges on my billing is $50 higher than what I am paying right now? Did the TV service for Popular TV go up? I only added DVR service to my package and I have Xfinity Latino which is also 9.99 per month. My Xfinity Service says I am supposed to get Peacock for free included in the 1 gig service. Am I being billed for that or what is going on? Feeling kind of let down as I wanted to get the bill down for my husband and I and opening new service in my name was supposed to get it lower than what my husband was paying previously. I know about Autopay's discount I don't want that as I want to be control of the billing.
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*Please note I am not an employee of Xfinity in any way. I am using customer support skills and my passion of helping others. If something I reply to is helpful please give it a like. Thank you very much!*
XfinityMarshante
Official Employee
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716 Messages
28 days ago
Hello @sailorbear510, thank you for taking the time to leave a post. I completely understand how frustrating it can be to see your bill increase when you made changes to lower the bill. On the statement on page 3, we provide a breakdown of your services and also include whether a promotion is ending or if changes in pricing will go into effect soon. We would be happy to review available options with you and help lower your monthly cost.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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