Next bill is higher than usual

I’ve been trying to reach customer service, but the automated system keeps directing me to the stupid Xfinity app to chat with a bot. I haven’t been able to get through to a real person to explain why my bill is $80 this month after transferring my service to a new address and choosing the self-install option.

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XfinityChristy

Official Employee

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2.2K Messages

3 days ago

user_orztsg Hello, thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear about the frustration you've experienced trying to reach someone about your bill. That's definitely not the experience we want for you, and I can understand why it would be frustrating to be stuck in an automated loop, especially when you have a specific question about your bill.

I can help you with this right now. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_orztsg

Next bill is higher than usual

XfinityChristy

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