New Poster
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2 Messages
New User
My parents recently went down to their Florida home and contacted xfinity to procure cable and internet services. However, when the representative came out and established their services, he did not communicate clearly to them what the network and password names were. How can someone who does not have an online xfinity account, access their network and password information?
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Again
Expert
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25.8K Messages
6 m ago
They need to call in and find out what those are. Also, have them check their paperwork to see if he may have written it down.
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ComcastMorgan
Official Employee
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2.5K Messages
5 m ago
Hi, MikeandMonica. Thank you for visiting us here in the community! The network name and password should also be listed on the back or bottom of the modem itself, unless it was customized. Please let us know if your parents are still having trouble locating this information.
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