Visitor
•
2 Messages
New service disconnected due to services not rendered during COVID
I recently moved to a new city and opened a new account. My services was disconnected over a bill due from a previous address. This happened during COVID. I requested my service to be moved on 10/02/2020. A technician was to come to the house and fix the wiring. They never did. Xfinity later credited the time the service was off. However, I was not satisfied with their response and closed the account, returned their merchandise and later got billed from breaking my contract. Although, they couldn’t provide me service due to safe distancing and billed me $600. I tried explaining this situation to representatives but they all say they will run it by a supervisor and never get back to me. The account is in collections now. I still can’t get service at my address. And I’m pretty sure they received plenty of funding during COVID but charge their customers with services that were not rendered. Very disappointed
CCHeather
Problem Solver
•
1.1K Messages
3 years ago
@user_e819a0 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. We require an approval before all changes are effective. This gives you an opportunity to review what is included as well as pricing and ask any questions you may have. This also includes terms and conditions and early termination fees. If the service was terminated during an agreement, the early termination fees are valid.
2
0