Visitor
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1 Message
New promotion
Hello, my first year promotion ended and my internet bill increased significantly. I won’t be able to afford it for long. I’m on disability social security and max EBT. Is there anyone that can help me find another discount promotion that would apply to me?
thanks
[Edited: "Personal Information"]
XfinitySean
Official Employee
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228 Messages
8 hours ago
Hey there user_wa93p7, thanks for reaching out through our community forums! I'm sorry to hear your promotion expired. We'd be more than happy to look into what might be available to your account! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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