New message cancel internet

@user_gfg7l9 Thank you for reaching out to us on our Xfinity Forums! I'm sorry that you have had a difficult time contacting someone and that you need to cancel the service. I know it can be a challenge when it comes to making changes to the account, you have found the right spot for help! I would love to assist you and help to complete the changes that you need to make. Please send us a direct message with your name and service address. From there we will verify the account and make the changes. I look forward to helping out!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_gfg7l9 The account was canceled immediately once we were able to access it securely, with no difficulty. We're closing this thread.